Terms & Conditions

1 · Bookings & payment

Villa bookings are confirmed once full payment is received. You'll get a booking number and confirmation by email — keep it safe, as it's how you manage your booking. Payments are processed securely by Airwallex; we never see or store your card details.

2 · Check-in & check-out

• Check-in from 3:00 PM, check-out by 12:00 PM.
• Early check-in or late check-out is subject to availability — WhatsApp us at +60192122144 ahead of your stay.
• The lead guest must be 18 or older and present a valid ID or passport at check-in.

3 · Occupancy

Each villa sleeps up to the number of guests stated at booking. Additional visitors beyond the booked guest count require our prior agreement.

4 · Resort credit

• Every confirmed villa night earns RM300 resort credit, added to your account when payment completes.
• Credit is redeemable for padel & pickleball court time, equipment rental and other resort services during your stay.
• Credit has no cash value, is non-transferable, and is reversed if the booking is cancelled.

5 · Courts & facilities

Court times are reserved via WhatsApp and are subject to availability. You use the courts, pool, gym and other facilities at your own risk — please follow posted rules and staff instructions.

6 · Guest conduct & damage

We ask guests to treat the villas and grounds with care and to respect other guests. Damage beyond normal wear may be charged to the lead guest. We may end a stay without refund in cases of serious misconduct or illegal activity.

7 · Cancellations & refunds

Cancellations are covered by our Refund & Cancellation Policy.

8 · Liability

To the extent permitted by Malaysian law, Padé Langkawi is not liable for loss or damage to personal belongings, or for events outside our reasonable control (including weather affecting outdoor courts).

9 · Changes & contact

We may update these terms from time to time; the version on this page applies to new bookings. Questions? Email hello@pade.example or WhatsApp +60192122144.